Refund Policy

At Vendora, we strive to ensure all our users have a smooth and reliable experience. This Refund Policy outlines when refunds may be issued and how to request them.

1. Subscription Refunds

Vendora uses a subscription-based billing model. Refunds for subscriptions are handled under the following conditions:

• Refunds are available within 7 days of the initial purchase of a paid plan.
• Renewal payments are non-refundable, as users are notified prior to renewal and may cancel anytime before the renewal date.
• Refund requests made after the 7-day window will not be eligible unless required by law.

2. Add-ons and Usage-Based Fees

Any additional purchases such as credits, usage-based fees, or add-on features are non-refundable once consumed or activated.

3. Billing Errors

If you believe you were incorrectly charged, please contact our support team within 14 days of the billing date. Billing mistakes that are verified will be corrected or refunded.

4. How to Request a Refund

You can submit a refund request by:

• Opening a ticket at: support@vendora.com
• Including your account email and transaction details
• Describing your reason for requesting a refund

Our team will review your request and respond within 3-5 business days. Refund approvals are at the discretion of Vendora depending on eligibility and usage history.

5. Chargebacks

Filing a chargeback with your bank or card provider without contacting us first may lead to temporary suspension of your account. We encourage users to reach out to us so we can resolve billing issues promptly.

6. Changes to This Policy

Vendora reserves the right to update this Refund Policy at any time. Continued use of our services after changes are published constitutes acceptance of the updated terms.

If you have questions about this Refund Policy, please contact us at support@vendora.com.